Refund policy

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund. 

You’ll need the receipt or proof of purchase. 

To start a refund, you can contact us at marclydigitalart@gmail.com.

If your refund is accepted, this will normally be processed within 2 weeks.

You can always contact us for any refund question at marclydigitalart@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Canvas order items cannot be returned, custom products (such as special orders or personalised items).

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to go through the refund process of the item you have, and once the refund is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to a refund for your order within 14 days, for any reason and without a justification.

Refunds
If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at marclydigitalart@gmail.com.